Refund & exchange is only valid for hardcopies. No refund or exchange will be provided for subject subscriptions and soft copies subscriptions.

Exchange

1. Exchange policy is valid for hard copies only in the following conditions: Incorrect item has been delivered to the customer. The delivered package is damaged at the time of delivery. An incomplete order is delivered. Content or pages are missing from the delivered item.

2. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. In case one or more of the exchange conditions apply, exchange of received product can be initiated by the customer only within 7 days of receiving the product by contacting the support team either through the app or mail at support@notesnextdoor.com. If 7 days have gone by since your purchase, unfortunately, we can’t offer you an exchange.

4. To complete your exchange, we require a receipt or proof of purchase, order number as well as photo/video proof in case the item is damaged or missing.

5. After the verification, the received item will have to be shipped back to the company for exchange. This can be done either by us or by the customer. To send your product back, mail your product to House Number-53, Masjid Moth, South Extension (part II), New Delhi-110049.

6. Once the item is received and inspected, we will send you an email to notify that we have received your returned item for exchange. We will also notify you of the approval or rejection of your exchange process. The cost of shipping, if borne by the customer, will be reimbursed.

7. If the exchange is approved, the correct item will be delivered to the customer.

Refund

1. A request for refund on ordered hardcopies can be raised by the customer only before it has been dispatched by us. Once an item is dispatched, refund cannot be initiated.

2. If refund is approved, then it will be processed within 7-10 working days and credited automatically to your original method of payment, within a certain amount of days.